Business Case Studies
Fast-Growing Company
The co-owner of a growing mortgage company wanted professional tech support that could set up their new office, including computers, printers, and Wifi. He was also concerned about tech security. All too often the mortgage process can be greatly damaged by phishing emails which result in monies being diverted from the intended recipient to the bad actor.
Bergen IT advised and installed new equipment for on-site and distributed staff, trained the team on new software, and implemented our BIT Secure program to ensure that monitoring and security is in place.
Freed from the responsibility of being his own tech support, the owner has focused on growing the business. Bergen IT continues to be a strong tech partner with this expanding concern.
Distributed Workforce
A packaging company that was worried about cyber risks contacted us to support their all-virtual distributed workforce. Staff is located from NJ to Colorado. We manage security and email, computer set-up and training of employees, and provide ongoing help desk support. We also work with the management team by providing regular Chief Technology Officer reviews.
Seeking Reliable Tech Partner
An independent, well-established insurance agency was frustrated by the lack of responsiveness from their long-time IT service provider. They also needed to verify meeting HIPAA & FINRA compliance regulations.
Bergen IT did an assessment of the company’s current IT setup. We found that their operating systems were outdated, and the cybersecurity was insufficient. We upgraded their tech security to meet today’s complex security standards. And we supplied a comprehensive tech assessment that ensured compliance to meet government regulations. That was followed by adding appropriate security hardware and software. We continue to support the business and provide monitoring and cybersecurity protection.
Unhappy Company
A theatrical ticketing agency needed a reliable tech partner. Bergen IT reviewed the set up in their office, including computers, printers, and firewall. We discovered shortcomings in the hardware and software that their previous tech support company had implemented. A detailed analysis was performed and then equipment and programs upgraded accordingly. Our cybersecurity provides ongoing monitoring and peace of mind. We provide remote and onsite support, and we manage relationships with outside tech vendors.
Family Business
A family-owned liquor store chain was ready to expand, but the technology being used was very dated. Bergen IT assessed each of the stores, and then proceeded to upgrade and roll out new hardware and software, including Wifi, computers, printers, and cash registers. As each store was upgraded, they joined our cybersecurity program to ensure 24/7 monitoring and security protection.
New Start for a Law Firm
A law firm established itself in a new location, and rebranded. Bergen IT rebuilt their tech infrastructure and email system, implemented strong cybersecurity, and secured the networking and Wifi. Health checks are performed regularly on computers to enhance productivity.